VIRGIN ISLAND, Panglao, Bohol — The Section of Tourism through the Location 7 (Central Visayas) Business, in coordination with the Bohol Tourism Business office and the Municipality of Panglao, on Wednesday (August 10), done education on The Filipino Brand of Assistance Excellence (FBSE) to services vendors working in Virgin Island in Panglao, Bohol.
Initiated by the DOT upon acquiring facts on the alleged overpricing of foodstuff served to travelers on the island, the training was attended by a whole of 30-4 (34) members comprised of foods stall proprietors and their staff, as nicely as associates of the Panglao Island Protected Seascape Protected Space Management Board.
It can be recalled that Tourism Secretary Maria Christina Garcia-Frasco announced plans to facilitate an inter-company specialized functioning team that aims to strengthen the capability of micro-business owners to present quality tourism services. In accordance to the tourism chief, the FBSE, a banner method of the DOT, has been conducted for people, smaller and medium enterprises, and planet-recognized institutions serving the vacationer marketplace.
“We are grateful to our members for demonstrating the willingness to discover and partake in a tourism industry that is sustainable, inclusive, and socially liable. We also thank our partners from the general public sector, particularly the Bohol Tourism Business and the Municipality of Panglao, for partnering with the DOT to uplift the services shipping of tourism personnel on Virgin Island. Through this system, we hope to develop a assistance excellence society amid tourism stakeholders on the island,” explained Secretary Frasco.
“Grounded on the basic principle of producing tourism actions sustainable for the very long haul, we wish to equip our graduates with a deliberate inclination in direction of developing an “outstanding customer expertise,” additional Secretary Frasco.
The modular program focused on the foundations of Filipino values – Makamay-likha, Makatao, Makakalikasan, Makabansa, Masayahin, May Bayanihan and May perhaps Pag-asa.
“These are standard values that we, Filipinos, are living in our day-to-day lives. By bringing it into our encounters with consumers, we help help regard for the Creator, ecosystem-recognition, cordiality, helpfulness and politeness, really like of country, and hopefulness,” Secretary Frasco included.
Ms. Alice Queblatin, President of the Cebu Alliance of Tour Functions Experts (CATOS) and Certified FBSE Trainer, mentioned the major subject areas of the seminar, namely Service Excellence, 7Ms of Filipino Values, and Being familiar with Guest Requirements and Assistance Recovery.
In the meantime, the contributors acknowledged the want to enhance assistance delivery and expressed appreciation for the effort expended by method facilitators. The seminar was capped off by the participants’ recitation of a pledge signifying their determination to upholding FBSE as they carry out their duties.
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