Telus to Impose 1.5% Credit Card Fees

Undesirable information broke on September 16, 2022, when numerous Telus shoppers been given an email stating that they’ll be billed a 1.5% provider price for employing a credit score card to pay out their cellular phone monthly bill as of October 17, 2022. 

This is a very anti-shopper plan that serves only to line the pockets of the Canadian telecom giants, who are presently some of the most overpaid in the total world.

Even even worse? These fees could established a perilous precedent likely forward for all Canadians who use any variety of recurring subscription support.

Still A further Telecom Charge

Canadians now pay out some of the greatest prices for cell cellphone products and services on the world. It’s thus baffling that an enormous enterprise these types of as Telus – which by the way is enormously lucrative would sue Visa and Mastercard over their interchange fees… and nevertheless, that is precisely what Telus did.

And they gained, much too. This 1.5% surcharge (plus GST) on major of your phone monthly bill represents the Canadian Radio-tv and Telecommunications Fee (CRTC) siding with the our telecom giants, in that interchange expenses can be handed onto the finish buyer of telecom products and services.

Which is why you are going to be having to pay the surcharge from Oct 17, 2022.

To incorporate insult to injury, Telus did not even hassle transforming the header from “lorem ipsum” standard typeset.

Telus’s spending plan-oriented model, Koodo, won’t be levying the cost, but to me it feels like this is only a subject of time. In the same way, Visa- and Mastercard-branded debit cards are exempt, as are prepaid credit rating playing cards – for now.

I suspect this initial fee is just an first step towards normalizing this kind of surcharge, and it will not be the final.

Funnily enough, consumer protection guidelines are working as intended in Quebec, exactly where this charge can not be lawfully levied.

Maybe the rest of the place really should capture up, due to the fact owning the other 12 provinces and territories of our excellent nation issue to but much more cost-gouging by these enormously effective cell telephone giants isn’t reasonable.

Why Credit score Card Surcharges Are Anti-Buyer

Telus’s assertion that the credit card interchange expenses are much too large is bogus, because each individual other enterprise in Canada has to spend these similar charges.

Lodging for interchange charges are now constructed into the final rate of any fantastic or company you invest in, like Telus’s cellular assistance packages.

Therefore, levying a 1.5% rate is intended only to test and incentivize you to fall working with a credit card for payment.

Each and every other business enterprise in Canada has to shell out interchange costs

The to start with motive this is bad for individuals is since not using a credit rating card to pay back for expert services weakens your bargaining position if matters go completely wrong.

If you spend for a pay as you go company through credit card, then it is in simple fact your issuer (these kinds of as Visa or Mastercard) who pays the merchant. Your issuer then problems you a assertion detailing what you owe them, which you then pay out to keep on being in their good graces.

This signifies that if there is a third Rogers-stage network outage, and your mobile phone business has failed to offer its said products and services but it attempts to demand you your invoice in its entirety, then you are absolutely inside your rights as a customer to request a chargeback. This is the place the credit card enterprise will reimburse you.

Additional frequently than not, issuers side with customers because your use of the card earns them interchange service fees, which is 1 of the main resources of profits for any credit card issuer.

These are expert services you do not get if you shell out with debit or make a direct payment out of your lender account. Instead, you will be working with a organization that can state “we investigated ourselves and observed no wrongdoing, so your refund is denied”.

Credit card chargebacks supply vital purchaser protections

The next purpose this is a main anti-consumer transfer is anything I’ve presently covered: the question of precedent.

In concept, the utmost rate that could be levied is 2.4% as a substitute of 1.5%. Telus is charging 1.5% for now, but that doesn’t imply this rate will past an eternity.

Likewise, though these charges may commence with Telus, there’s no telling what other companies may endeavor to fleece individuals with related surcharges.

Eventually, while I absolutely don’t advocate carrying a balance on your credit score card, if you do after in a although spend a credit card late, you’re far better off as a shopper performing so in a better-interchange setting.

This is due to the fact service provider service fees assist hold down the curiosity that credit score card corporations demand to buyers. Really don’t believe that me? Consider a search at the stated “representative” APRs posted by Barclays lender in the United Kingdom, a minimal-interchange jurisdiction:

Do not get me incorrect, nobody would like to pay out the 19.99% APR conventional in Canada, but 72.4% is following-stage preposterous!

Vote With Your Wallet

When you decide on to purchase a new cellular phone, and agree to pay out a enterprise for the provision of its ongoing products and services, you are doing so as a free specific. No person (I need to hope) is obligating you to go with 1 provider for your cell phone support or one more.

Similarly, other providers which use the now-ubiquitous subscription design are yours to select devoid of staying subjected to concealed costs or bogus wonderful print.

The very same goes for the credit score playing cards you use for recurring payments. I love the shopper services that is provided by American Specific, and the reward 3x points on streaming providers potential customers me to set my Netflix membership on to the American Convey Cobalt Card.

I opt for to use Amex, and this unique card, since of the benefits and buyer company that the issuer delivers me. If they did not offer me these incentives, I’d spend my dollars in other places.

Perfectly, telecoms these as Telus have a tendency to give prospects a great deal lousier service than American Express. After they’ve bought your income, they won’t be in any hurry to assist you get it again if they mess up in providing merchandise or companies.

Vote with this

This is the polar reverse of credit card issuers, who have an incentive to aid you in obtaining your dollars back in the celebration a firm doesn’t provide you what you paid for.

1 might not enjoy Visa, Mastercard, or American Specific, but I’d way fairly have a single of them preventing versus another big company on my behalf than making an attempt to re-enact David and Goliath on my personal. For that reason, these credit score card surcharges should not be tolerated.

I invite you to vote with your wallet and go services over to companies that are ready to let you use your credit rating card without the need of levying an unfair surcharge.

Accomplishing so can protect your dollars and earns you rewards, as an alternative of bolstering those that want to nickel-and-dime you, even when they’re currently rolling in the dough.


This decision by the CRTC to permit Telus to additional interact in price-gouging from clients is absolutely from the pursuits of the ordinary Canadian client, and sets a dangerous precedent that other organizations might follow.

The great news is that all clients have the ideal to use companies that give them the greatest solutions, and are not shackled to any a person supplier.

I’d inspire Telus customers to swap in direction of other suppliers to proceed earning rewards and benefiting from protections on their credit rating playing cards devoid of currently being subject to an further 1.5% surcharge.

Until up coming time, do not be frightened to say no to credit score card surcharges.

Leave a Reply

Your email address will not be published.